When updating the owner of a domain that utilizes our Trustee service to a new owner contact, it is crucial to adhere to specific steps to avoid any discrepancies in the domain status and unnecessary charges for inactive Trustee services. The following process is applicable to all TLDs being transferred away from our Trustee services.
Steps to Follow:
Check Extension Field: Before submitting the transfer order, ensure that the extension field is accurately filled in. This is crucial for processing the transfer successfully.
Avoiding Unnecessary Charges: If the extension field is omitted, the trade may still process successfully (provided the new owner meets the registration criteria). However in SafeBrands, the domain status might display as 'using the Trustee'. This discrepancy can lead to incurring charges for a Trustee service that is no longer active.
Finding Information on Specific TLD Requirements
For the specific requirements and details pertaining to the transfer of each TLD, especially those with Trustee service:
- Dashboard: Navigate to your SafeBrands panel dashboard where you can find comprehensive information and guidelines on transferring domains with Trustee service.
- Shopping Flow: During the transfer process, refer to the Shopping Flow section for specific instructions and requirements for each TLD.
- Account Manager: Consult with your Account Manager to gain insights and clarification on any specific details or requirements related to domain transfers with Trustee service.